FTC New Policy Statement and Guidance warns franchisors that their contract provisions that cut off communication with government agencies are unlawful AND their undisclosed junk fees are unlawful!
Also I noted how the FTC finally realized their reporting system was difficult for franchisees to use, the number of complaints related to franchises dramatically increased….Check out this chart!
Here is a link to their article: FTC Takes Action to Ensure Franchisees’ Complaints are Heard and to Protect Against Illegal Fees | Federal Trade Commission
Here is a link to the new policy statement on contract provisions: policy-statement-of-the-federal-trade-commission-on-franchisors-use-of-contract-provisions-including-non-disparagement-goodwill-and-confidentiality-clauses_0.pdf (ftc.gov)
Here is a link to the guidance on undisclosed fees: Franchise-Staff-Guidance.pdf (ftc.gov)